Cancellation Policy

We know you understand and value our time, we also know that sometimes life just gets in the way.  If you are able to reschedule 24 hours or more in advance there will not be any charges.  If it is 24 - 4 hours before an appointment we will do what we can to fill it and only charge you a fraction of the appointment.

If you don't reschedule within this time we can't offer that appointment to someone in need on our waitlist. So please think ahead and advise us as prior to the 24 hours.

 

Please note Macquarie St appointments have a 48 hour cancellation period due to the uncertainty of the city during Covid-19. 

If you aren't able to provide us with suitable notice will send you an invoice, which you can pay via direct deposit.  Otherwise, it will remain on your account until your next appointment. We'd prefer if you settle up at the time, it makes it easier for everyone. 

If you can give us notice, we'll reschedule you to a suitable time and then it's a win - win!

Cancellation Fees

Treatments

Cancellation/Reschedule 24 - 4 hours notice               $60

Cancellation/Reschedule 48 - 4 hours notice (CBD).   $60

Cancellation/Reschedule less than 4 hours notice      Full Treatment Price

No Shows                                                                              Full Treatment Price