© 2019 by The Muscle Group. ABN 21 614 053 575

Cancellation Policy

We know you understand and value our time, we also know that sometimes life just gets in the way.  If you are able to reschedule 24 hours or more in advance there will be not charges.  If it is 24 - 2 hours before an appointment we will do what we can to fill it and only charge you a fraction of the appointment.

If you don't reschedule within this time it makes it impossible for us to book in another client. Therefore, for a cancel, reschedule or no show 2 hours or less before your appointment will incur a charge equal to the full price of the appointment.  

We will send you an invoice, which you can pay via direct deposit.  Otherwise, it will remain on your account until your next appointment. We'd prefer if you settle up at the time, it makes it easier on everyone. 

If you can give us notice, we'll reschedule you to a suitable time and then it's a win - win!

Cancellation Fees

Treatments

Cancellation/Reschedule 24 - 4 hours notice               $60

Cancellation, Reschedule less than 4 hours notice      Full Treatment Price

No Shows                                                                              Full Treatment Price