Frequently Asked Questions

What is the difference between your massage therapy services?  Myotherapy, Remedial Massage & Maintenance Massage?

Myotherapy, Remedial, and Maintenance all address soft tissue pain and discomfort.  


The difference between Myotherapists and Remedial Therapists is that Myotherapists generally use a broader range of techniques, at Muscle Medicine, our Remedial Massage therapists are trained in the additional techniques that Myotherapists use.  So although our Remedial Therapists cannot call themselves Myotherapists, they can treat you in a very similar way and achieve the sustained results that Myotherapists can.  This is one of the cornerstones of The Muscle Medicine Method.


Our maintenance massage is performed by our remedially trained staff who are still undergoing mentoring, they don't have as many techniques under their belt yet, but the skills they do have are exceptional. ​​They are being closely mentored by our Clinical Director and Senior Therapists and if you are working with our team, your case will be part of the team discussions to ensure your treatment is seamless. A maintenance massage will unless otherwise discussed, be a full body massage.  These massages are great for people wanting to maintain their bodies through an active lifestyle, as part of a treatment plan, or simply to relax.  Speak with your therapist about the pressure level you prefer.

So which massage is best for me?

If you have a specific injury, pain, or discomfort, you are best to book a Remedial Massage appointment initially.  Our therapists will conduct a thorough assessment to identify and outline the best treatment plan for you.  This plan may take the form of a run of appointments with them, some at-home exercises and postural awareness cues, or recommendations for maintenance treatments with a frequency that reflects the level of activity in your life.

If you are experiencing general aches, pains and tiredness consider a Maintenance Massage.  This will provide you with overall relief and relaxation.  Your therapist can vary the pressure to provide a deep tissue or more relaxing massage.  If together you identify a more targeted requirement they will recommend you talk to one of our Remedial Therapists. 

Can massage therapy really help with headache relief, and migraine relief?

YES!  Often headaches and even migraines are brought on as a result of muscle gripping, tightening, or clenching.  You may be doing this without even realising, and causing yourself avoidable pain and discomfort.  Our therapists are trained in a range of techniques that will help relieve the pain and work to retrain your muscles to avoid these patterns for sustainable results. 

What does Integrated Treatment mean?

Creating your Wellness Board of Directors!  If you have been working with other wellbeing professionals (physio, osteopath, personal trainer, pilates/yoga instructor, etc) we would love to connect with them.  If we are all working together we can ensure your treatment is cohesive and integrated to ensure the best results for you.

Even if you don't have other professionals sitting on your Board, you have us!  All of us!  We rely on each other to share experiences, allowing us to be more than the sum of our parts.  

We also integrate our soft tissue treatment with movement therapy, education, and awareness as well as the initial and review full body assessment.  All of this together creates a complete health solution for you, which you may not get elsewhere. 

How is Muscle Medicine Different?

At Muscle Medicine we are passionate about the body and our clients, we treat everyone as an individual and we are solutions focused not appointment focused. 


We take our time to understand the issues that our clients come in with and how their unique bodies manage their individual daily demands. 


We love learning and there is never nothing to learn. The team meets weekly for ongoing training and discussions, sharing of new discoveries and tips to constantly improve our practice. 


Our approach to integrated soft tissue health is quite unusual.  We have four cornerstones we engage in our treatments; functional analysis, soft tissue therapy, movement therapy, and awareness & education.  


If you have an injury, are suffering discomfort, or are training for an event our therapists will recommend a treatment plan to assist you in reaching your goals. We start and finish the journey with you and support you along the way. 

Do you do Sports Massage or Deep Tissue Massage?

Yes!  Sports Massage and Deep Tissue Massage are often interchanged with Remedial Massage.  A remedial massage is one that helps to remedy an issue or discomfort.  Sports Massage has been used to refer to the remedy of dysfunction or discomfort in sportspeople or athletes.  Whereas deep tissue massage refers to the pressure the therapist uses during the treatment. Your therapist will check in with you during the treatment to ensure the pressure is suitable for you.  If you require a lighter pressure, your results may take a little longer to be experienced. 

Do I have to have a soft tissue injury?

No, you don't.  You may have aches and pains, you may be experiencing tightening of your jaw or overuse of particular muscles.  Simple postural dysfunctions can cause discomfort which massage therapy can assist to provide relief.  All you need to do is tell us what you are experiencing and what it is limiting you from doing and we can help not only with relief from the discomfort or pain but to find a way through to a sustainable future without the pain and back to what you love doing. 

How are your therapists different from other massage therapists?

Our therapists don’t use a one size fits all approach. Instead, they will spend time with you to understand you as an individual, how you move, what injuries you have experienced in the past, even what sport you participated in when you were ten. They will take a deep look into what is going on, your area of pain, and how this is affected by, or affecting the rest of your body. 


Not only will they then provide a thorough, targeted massage treatment using their multidisciplinary skill set, but they will also spend time with you after the treatment to look at what exercises will help and what is the best individual treatment plan to cement all of this work to help you reach your goals faster. 

We get to know you, understand your goals and limitations, and then create a treatment plan tailored around you.

Why do I need a treatment plan?

Pain and discomfort are usually caused when there has been a change in the function of your body.  This may have been caused by trauma (a fall, accident) or from a gradual shift in the use of your body (carrying a baby on your left hip, sitting at a work station that’s not ergonomically set up, or adapting to moving differently because of an injury). No matter how this came about the body had learned a new pattern and we need to help it unlearn and learn a better way.


It is unlikely this will occur in one session. The first session will be focused on providing you as much immediate relief as we can.  Then we will look at the shifts we need to make in your body to correct or readdress.  Severe or deep-seated patterns are likely to need more frequent appointments to start, and then we will spread these out to help your body take on the learnings on its own.  


We are committed to getting results and we work closely with our clients to achieve these results. Your treatment plan will include a recommended number of appointments over a period of time, the frequency will differ depending on your body and how it reacts to treatment. We will also tailor an exercise program to help your body make the changes it needs to. 

What if I can't attend all my appointments in my treatment plan?

Our treatment plans are specifically designed to get you to your goals so we would really encourage you to stick to your treatment plan as best as you can.  Chances are you will start feeling a lessening of the symptoms after your first couple of appointments - which is fantastic, but generally, we still have some work to do behind the scenes. 


We do, however, understand that life gets in the way, if you can’t make an appointment, let us know and we will do our best to reschedule you as close as possible to your original appointment or give you some tips and exercise advice to keep you ticking over until your next appointment.  The more appointments you miss, the longer it will take you to reach your goals, and even worse, the greater the chance of the original symptoms reappearing.

I feel better, do I need to come to the rest of my appointments?

It is not unusual to feel the original symptoms subside after the first 1 - 2 appointments.  Our aim is to provide as much immediate relief as we can.  Once you are in less pain, we can then start working on the true cause of your issue.  

So, if you do start feeling better, our advice is to come to your next appointment and talk to your therapist.  Tell them exactly what you are feeling and they will tell you what is going on, so together you can make informed decisions about the next stages of your treatment. 

Do you have a waitlist?

Yes, we have a waitlist and if you can’t see any appointments online we encourage you to call up and ask to be put on the waitlist. We often see movement the week of appointments and if you can be flexible there is a good chance we can get you in the week you would like.  All we ask is that you respond as quickly as possible so we can offer the appointment to someone else if you are not able to take it. 

Can I just have a standard massage?

Of course! If you would like a more therapeutic massage then the best option would be our maintenance massage appointments. Rest assured you will be seen by a highly trained therapist who can offer a full-body treatment. Let your therapist know the pressure you prefer and they will tailor to your wishes.  If you have a deeper-seated concern, your therapist may recommend you see one of our senior therapists, to gain a full assessment. 

As our maintenance massage therapists are remedially trained and Muscle medicine mentored you are getting fantastic value for money!  It's also a great way to supplement your remedial treatments in a cost-effective way. 

We believe maintenance massage provides a multitude of benefits, and have a range of frequency recommendations depending on your lifestyle, you can read more here.

You can also have a full body massage with any of our Remedial Massage therapists.  Your Remedial Therapist will still discuss your goals and reasons for wanting a massage and talk to you about how regular maintenance massage can benefit your soft tissue health. 


What do you charge?  How long are the appointments?

We have a range of prices depending on the type of massage and therapist. You can find out more about our pricing and rebates here.  All treatments with our remedial therapists can be claimed on your private health insurance, though some of the maintenance therapists are not. 


Our standard appointments are 60 mins, if your therapist recommends, we also offer 90 min sessions.  If you are after a 30-minute treatment we offer these with our Maintenance Massage Therapists, who will ensure they discuss your case with your Remedial Therapist as required. 

Why are health fund rebates not available on maintenance massages? 

Until a therapist is a fully qualified Remedial Massage Therapist they are not able to achieve a Provider Number and therefore cannot be claimed on your Private Health.  Our maintenance massage therapists are all qualified to treat and mentored beyond their qualifications, and we price our maintenance massages accordingly, which is why we are confident you will receive a fantastic treatment at a great price. 

Can I have a 30 min treatment?

Yes, you can.  A 30-minute treatment is usually part of a maintenance program and booked in with our Maintenance Massage Therapists.  If you specifically want a 30-minute treatment with our Remedial Therapists please call and we can discuss the options. 

Can I use my Private Health Benefits?

Of course! All of our fully qualified Remedial Therapists have provider numbers for Health Funds.  So if you are covered for Remedial Massage or Myotherapy in your extras you will be able to claim your rebate on the spot, and simply [ay the gap. If you don't have your card, no problems, we'll email you the receipt and you can claim online or at your provider directly. You can check out the funds that cover remedial and myotherapies here.  You can also use the HiCaps Go App to find out what your benefit would be. As each health fund is different we cannot provide advice on your rebate prior to an appointment. 

What payment methods do you accept?

We accept all major credit cards [AMEX, Visa, and Mastercard] with no surcharge fees. We accept Apple Pay and Google Pay as well as cash.  No cash is left on the premises overnight.