Covid-19 Policy & Protocols

As we open up to the new normal and living with Covid we aim to ensure we can keep our clients, staff, and business safe with doors open.  To do this we will continue to keep on top of this policy and how we manage the changing circumstances and regulations. 

  • Each of our team members has completed the Australian Government Infection Control Training. 

  • We have an extremely high protocol for hygiene. 

  • We have a government-registered Covid Safe Plan. 

We ask that all clients comply with our COVID Protocols to assist in keeping everyone safe;

  • Arrive no more than 5 mins before your appointment

  • If a client is at reception, please wait before you approach, keeping a 1.5m distance

  • Wear a fitted mask over your mouth and nose (mandatory)

  • Sign in with QR Code (mandatory)

  • Cancel if feeling unwell or have the chance of being a close or casual contact (mandatory)

Along with our usually safe practices listed below we also;

  • Ensure our staff are tested weekly 

We can ensure you that visiting Muscle Medicine is as safe as ever! 

We aim to reduce client cross-over as much as possible with offset appointment times.  We ask that you aim to arrive no more than 5 mins before your appointment.  If there are clients in the waiting area, please wait outside until cleared to allow us to maintain social distancing. ​​

Our treatment rooms are 10SQM which is over the WHO requirement of 4SQM per person in enclosed spaces.

Our standard hygiene practices are always best practice, we;

  • use hospital-grade antimicrobial handwash, which is also available for all of our clients

  • use hospital-grade antiviral spray throughout the clinic on all hard surfaces

  • change linens after each client

  • wash our hands before and after each client

We have added further hygiene practices;

  • introduced Trusense Room Air Purifiers (Carbon, HEPA & UV Filters) in each treatment room, which filter and change the air over twice every hour

  • introduced San-Air purifier Reactive Gel into each room

  • increased the cleaning of all hard surfaces including door handles to hourly using San-Air Disinfectant and Viraclean

  • removed head and arm covers from tables to allow for antiviral wipedown between clients before linens placed

  • advising clients who suspect they have symptoms to remain home and reschedule their visits for when they recover or have a negative test result

  • use of the NSW Services QR code for check-in

  • asking clients to either use our hospital-grade hand sanitiser or wash their hands on arrival

As we are treating most of our clients to help them achieve their wellbeing goals, we are keen to keep you on track.  We will remain diligent and follow the guidelines set out by the Australian Government and WHO to ensure we can keep you safe.