Covid-19 Policy & Protocols

As per the NSW Government 'Stay at Home' Rules, Remedial Massage & Therapeutic Massage are classified healthcare and can remain open, CLICK HERE for more information.  Each of our team members has completed the Australian Government Infection Control Training.  We have an extremely high protocol for hygiene.  We will review our policies throughout the course of the pandemic and ongoing to ensure we have up-to-date protocols and applicable policies.  We have a government-registered Covid Safe Plan. 

Should NSW or Greater Sydney be put into a severe lockdown we expect to retain our classification as healthcare, providing you with a legitimate reason for travel.  In these circumstances we advise you to keep your appointment reminder on your phone should you need to prove your travel purpose.  Should this change we will advise our clients immediately. 

We ask that all clients comply with our COVID Protocols to assist in keeping everyone safe;

* Arrive no more than 5 mins before your appointment

* If a client is at reception, please wait before you approach

* Wear a fitted mask over your mouth and nose (mandatory)

* Sign in with QR Code (mandatory)

* Have temp taken on arrival

* Cancel if feeling unwell or have the chance of being a close or casual contact

Along with our usually safe practices listed below we also;

* Ensure our staff are tested twice weekly 

* Offer Closed Clinic Appointments 

We can ensure you that visiting Muscle Medicine is as safe as ever! We are a small format studio and as such have small numbers of people passing through our doors and no large gatherings.   

We aim to reduce client cross-over as much as possible with offset appointment times.  We ask that you aim to arrive no more than 5 mins before your appointment.  If there are clients in the waiting area, please wait outside until cleared to allow us to maintain social distancing. ​​

Our treatment rooms are 10SQM which is over the WHO requirement of 4SQM per person in enclosed spaces.

Our standard hygiene practices are always best practice, we;

  • use hospital-grade antimicrobial handwash, which is also available for all of our clients

  • use hospital-grade antiviral spray throughout the clinic on all hard surfaces

  • change linens after each client

  • wash our hands before and after each client

We have added further hygiene practices;

  • increased the cleaning of all hard surfaces including door handles to hourly

  • removed head and arm covers from tables to allow for antiviral wipedown between clients before linens placed

  • advising clients who suspect they have symptoms to remain home and reschedule their visits for when they recover or have a negative test result

  • health screen our clients (temperature checking and recording on arrival)

  • use of the NSW Services QR code for check-in

  • asking clients to either use our hospital-grade hand sanitiser or wash their hands on arrival

  • therapists take their temperature thrice daily and maintain records as a precaution 

As we are treating most of our clients to help them achieve their wellbeing goals, we are keen to keep you on track.  We will remain diligent and follow the guidelines set out by the Australian Government and WHO to ensure we can keep you safe.